Privacy Policy

Effective Date: May 20, 2026

At Rooted Tree Care LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information provided through our website, phone calls, estimates, invoices, social media, and other communications.

Information We Collect

We may collect the following types of information:

  • Name

  • Phone number

  • Email address

  • Property address

  • Billing information

  • Photos of trees or property related to requested services

  • Communication records, including texts, emails, and call information

  • Website usage data such as IP address, browser type, and pages visited

How We Use Your Information

We use collected information to:

  • Provide estimates and tree services

  • Schedule appointments and communicate about projects

  • Process payments and invoices

  • Respond to inquiries and customer support requests

  • Improve our services and website

  • Send appointment reminders, follow-ups, or marketing communications (you may opt out at any time)

  • Maintain business and legal records

Information Sharing

We do not sell or rent your personal information. We may share information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Accounting or bookkeeping providers

  • Scheduling or CRM software providers

  • Insurance companies or legal authorities when required

  • Subcontractors assisting with project completion

SMS & Text Messaging Communications

By providing your phone number, you consent to receive text messages from Rooted Tree Care regarding estimates, scheduling, appointment reminders, project updates, invoices, payment reminders, and customer service communications.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, contact us directly at 615-939-4341 or info@rootedtreellc.com.

We do not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing purposes.

Cookies & Website Data

If you visit our website, cookies or similar technologies may collect limited technical information to improve website performance and user experience.

You may disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage system can be guaranteed completely secure.

Customer Photos & Marketing

Photos taken before, during, or after projects may be used for documentation, training, insurance, or marketing purposes unless the customer requests otherwise in writing.

Your Rights

You may request to:

  • Access or update your information

  • Request deletion of your personal data where legally permitted

  • Opt out of marketing communications

Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Policy Updates

We may update this Privacy Policy periodically. Updated versions will be posted with the revised effective date.

Contact Information

If you have questions about this Privacy Policy, please contact:

Rooted Tree Care LLC
615-939-4341
info@rootedtreellc.com
www.rootedtreellc.com